Refund policy

Return and Refund Policy

Return Period
Customers may request a return within 30 days of receiving their order.

Eligibility Requirements
To qualify for a return:

  • The item must be in unused, unworn condition, with all original tags and packaging intact.

  • Proof of purchase must be provided.

Customer Responsibility for Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

Procedure for Initiating a Return
To initiate a return, please contact us at hello@cavallindesign.com. Returns must be sent to the following address:

208 purser st liberty hill tx 78642

Items sent back without prior authorization will not be accepted.

Damaged or Incorrect Items

Customers must inspect their order upon receipt and promptly notify us at hello@cavallindesign.com if the item is defective, damaged, or incorrect. Upon verification, we will arrange for a replacement or issue a refund at no additional cost.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (including special orders or personalized items)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Returns of sale items or gift cards will not be accepted.

If you have questions about the eligibility of a specific item, please contact us prior to purchase.

Exchanges

To obtain a different item, customers should return the original item (if eligible) and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification. Items must be in unused, unworn condition with all original tags and packaging intact. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you regarding approval. If approved, a refund will be issued to the original payment method within 10 business days.

Please note that banks and credit card companies may require additional time to process and post the refund.

If more than 15 business days have passed since refund approval, please contact us at hello@cavallindesign.com.